I hired a scooter from Shop Mobility there and was able to park very close in the disabled parking bays. Sadly I was told that the free hours for disabled customers are only available on weekdays and so parking cost us £7.50, which is a LOT of money!
The scooters are easy to control but have very little in terms of storage. I managed (after extending the straps) to get my rucksack over the back of the seat and fold my walking stick into the front basket but this was all of the available storage to me. If I’d made any purchases I would have had to make use of the concierge services to collect my shopping later.
At Yo! we had to wait a while for a booth and couldn’t park the scooter next to it. If you’re in a wheelchair they do have an area for 2 people on a lower level table but it’s right by the kitchen door so you could feel very in the way. The staff at Yo! are all very friendly and as helpful as possible, but you can end up with multiple waiters and waitresses all trying to help you get seated at once!
Mamma Cubb is always upset because they do not have any large print maps at Westfield. This is very disappointing and she cannot operate the touch screen help terminals (which invariably don’t work properly anyway) so she can get very lost very easily. I’m sure they have a concierge who could accompany her on her trips but Mamma likes to be independent.
All in all I had a good day but Westfield can be a frightening place if you are not 100% “able” so be prepared, plan in advance and if possible don’t go alone